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PRIVACY POLICY

Medina Home Experts SMS Privacy Policy and SMS Compliance

Disclosure Effective Date: January 1st, 2025

At Medina Home Experts (https://www.medinahomeexperts.com), your privacy is important to us. This SMS Privacy Policy outlines how we collect, use, and manage your information when you opt in to receive SMS/text messages from us through our 10DLC messaging program.

1. SMS Program Overview

By opting in to receive SMS/text messages from Medina Home Experts, you agree to receive automated notifications related to your appointments, service reminders, and customer support to the mobile number you provide.
 

2. How to Opt In

Customers can opt in to receive SMS notifications from Medina Home Experts through the following methods: Webform Opt-In

  • During online registration or service booking at www.medinahomeexperts.com, customers provide their mobile phone number.

  • The webform includes explicit consent language informing customers that by submitting their number, they agree to receive SMS notifications related to appointments, reminders, and customer service updates.

  • Customers are advised that message frequency may vary, standard message and data rates may apply, and they can reply STOP to unsubscribe or HELP for assistance at any time.

Verbal Opt-In (Phone or In-Person)

  • Customers may verbally provide their phone number when booking by phone or in person.

  • Staff members confirm consent by reading an SMS disclosure script, which informs customers of the type of messages they will receive, frequency, and opt-out instructions.

  • Verbal consent is documented in the customer’s profile within the CRM system.

Consent is not a condition of purchase.
 

Confirmation Message:
Upon opting in, customers will receive a confirmation SMS stating:
“Thank you for subscribing to Medina Home Experts SMS Notifications. You will receive important updates and reminders about your appointments. Message frequency varies but will not exceed 10-15 messages per month. Reply STOP to unsubscribe. Msg & data rates may apply. Need help? Reply HELP or email myagentgg@aol.com.”
 

3. Message Frequency

You will receive recurring messages from Medina Home Experts. Message frequency may vary based on your interactions and appointments but typically includes:

  • 10–15 messages per month
     

4. Message and Data Rates

Message and data rates may apply. Depending on your mobile carrier and plan, charges may be applied for text messages sent and received.
 

5. How to Get Help

For Medina Home Experts support or help related to our SMS service:

6. How to Opt Out

You may opt out of our SMS communications at any time:

  • Text STOP to 201.452.3442

After opting out, you will receive a confirmation message that you have been unsubscribed. You will no longer receive SMS messages unless you re-enroll.
 

Confirmation Opt Out Message:
”You have successfully unsubscribed from Medina Home ExpertsSMS Notifications. You will no longer receive messages. For assistance, reply HELP or contact https://www.medinahomeexperts.com
 

7. Data Collection and Use

We collect and use personal information (such as your name, mobile number, and communication preferences) solely for delivering relevant content via SMS, improving our services, and complying with legal requirements. We do not sell, rent, or share your mobile number with third parties for marketing purposes.
 

8. Data Security

We use reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
 

9. Changes to This Policy

We may update this SMS Privacy Policy from time to time. If we make material changes, we will notify you via SMS or update the “Effective Date” at the top of this policy.
 

10. Contact Us

If you have questions or concerns about this SMS Policy or your information, please contact:
MEDINA HOME EXPERTS
Livingston, NJ

201-452-3442
myagentgg@aol.com
https://www.medinahomeexperts.com

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